Support and Management

Active Directory Management and Delegation
Complete user account life-cycle management. Featuring advanced user creation, modification and removal of user accounts including resources, advanced mass user creation, granular delegation of administrative tasks.
http://www.tools4ever.com/products/user-management-resource-administrator/

Commit
Complete software solution for managing a small IT Outsourcing business including customers database, sales and marketing, service, dispatching and customer billing.
http://www.commitcrm.com/

Giva Inc.
Provides business help desk solutions including web-based solutions for IT, customer support, knowledge-manager, service desk, asset manager, and a sales desk.
http://www.givainc.com/

Help Desk Institute
Association offering training, certification, benchmarking reports, research, discounted products, networking and publications.
http://www.thinkhdi.com/

Help Desk Management Toolkit
A selection of resources and documents designed to help ensure that the help desk is well-managed and implemented.
http://www.help-desk-manager.com/

Help Desk Outsourcing
Provider of help desk outsourcing services for internal employees and/or external customers. Outsourced help desk for "shrink-wrapped" software and systems, web-based applications, and non-standard software applications.
http://www.ghdsi.com/

Hesup.com - Online Help and Support
Answers peoples' questions about computer problems, publishes news and reviews.
http://www.hesup.com/

ISPN Helpdesk Services
Offers outsourced help desk support services for a variety of operations.
http://www.ispn.net/

RightAnswers
Offers a range of technical support knowledge bases for help desk professionals.
http://www.rightanswers.com/

Support Solutions Technologies
Provides consultancy, management solutions and tools for help desks, call centres and service operations.
http://www.support.com.au/

Touchpaper Software
Supplier of CRM and ITSM solutions, industry news and general best practice advice.
http://www.touchpaper.com/