News and Media

Call Center magazine
Call Center Magazine covers products and services that improve customer contact and care by strengthening online communications and quality assistance over the phone.
http://www.callcentermagazine.com/

Call Center Times
Online magazine with articles on general call center industry issues, workplace issues and information about industry conventions.
http://www.callcentertimes.com/

Contactcenterworld.com
Online news for the industry.
http://www.contactcenterworld.com

Outbound Focus
Free newsletter service for outbound call center professionals worldwide, focusing on responsible dialing practices and their effects on telemarketing.
http://www.outboundfocus.com/

Telcall Magazine
Australian magazine for the call centre industry, contains information about the latest developments and best practices within the industry.
http://www.telcall.com.au