Education and Training

AM International Learning
Specializing in customer service training. Courses, workshops, and seminars.
http://aminterlearning.com/

Belding Skills Development Corp.
Provides seminars and workshops on the topic. List of services, newsletter and contacts.
http://www.beldingskills.com/

Caliluna Consulting
Provides online customer service training for employees and managers to increase profits and improve business.
http://www.extraordinarycustomerservice.com/

Ceres Innovations Inc.
The CERES model places employees at the center of customer relations within the company
http://www.ceresinnovations.com

Communication Strategy Consultants
Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area.
http://www.communicationstrat.com/

ContactPoint
Focus on customer service and sales training. Provides training, monitoring, and coaching solutions.
http://www.contactpointsolutions.com/

Corporate Dynamics, Inc.
Training and consulting solutions for customer service, sales, and management related issues.
http://www.corpdyn.com/

Craig Harrison's Expressions of Excellence
Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets.
http://www.expressionsofexcellence.com/

Customer Focus, Inc.
On-site customer service training for service representatives.
http://www.customerfocusinc.com/

Customer Service Review, Inc.
Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.
http://www.csr-net.com/

Customer Service University
Provides customer service videos and training programs. Includes online ordering and contacts.
http://www.customerserviceuniversity.com/

Customer Service Works
Provides training programs and consulting services. Public workshops, newsletter and contact details.
http://www.customerserviceworks.com/

CustomNet Services
Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada.
http://www.customnet.on.ca/

Dionco Inc.
A retail consulting firm specializing in retail selling skills and customer service skills.
http://www.dionco.com/

Expressive Concepts
Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics.
http://www.expressiveconcepts.com/

Ford, Lisa
Speaks on customer service topics including managing, hiring and training. Audio, video and books available.
http://www.lisaford.com/

Gehegan & Associates
Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California.
http://www.gehegan.com/

Glasstap Training Services
Developing People to support the business, using innovative learning styles mixing classroom and e-learning.
http://www.glasstap.com/

Impact Learning Systems
Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
http://www.impactlearning.com/

The I.M.P.A.C.T. Training Group, Inc.
Provider of training and consulting services and products designed to improve overall customer service. Also seminars, workshops, keynote speakers and coaching.
http://www.impacttraininggroup.com/

Interaction Metrics
Customer service audit specialists.
http://www.interactionmetrics.com/

JoAnna Brandi & Company, Inc.
Customer care training program for managers.
http://www.customercarecoach.com

Jones Associates
Specializes in researching, preparing and delivering training programs
http://www.service-training.co.uk

Kandan, M.
Dr. M.Kandan's home page. Links to his publications and other web sites on e-learning, customer service and knowledge management.
http://www.kandan.org.in/

Learning Curve
Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles.
http://www.yourlearningcurve.co.uk/

Learning Journey, Inc.
Solutions to help increase employee morale and give better customer service through communication and corporate culture.
http://www.learningjourneyinc.com/

LMR Associates
Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts.
http://www.lmrassociates.com/

Mark Eppler & Associates
Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups.
http://www.markeppler.com/

Martrain Ltd
Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile.
http://www.martrain.co.uk/

Measure-X
Customer service and retention training and measurement. Includes testimonials and services.
http://www.measure-x.com/

M2S2 Communications
Provides services focused on the telephony industry. Profile, events and contact information.
http://www.m2s2.com/

Myra Golden Seminars
Keynotes, web based training and seminars designed with an emphasis on customer service improvement.
http://myragolden.com/

Optimum Operating Procedures and Services Pty Ltd
Delivers training and reporting solutions, organizes mystery customers to evaluate restaurant or pub staff. Also telesales and phone communication training. (Australia)
http://www.oops.net.au/

Oriel Training
Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing.
http://www.orieltrain.com/

Peak Performance International Pty Ltd
Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts.
http://www.peakperformance.co.nz/

The Physics of Customer Service
International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download.
http://www.customerserviceebook.com

Power Train
Providing off the shelf and custom-designed training packages on the topic. Profile and contact information.
http://www.powertrain.co.uk/

Professional Edge
Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism.
http://www.proedgeskills.com/

Progressive Image
Customer service skills, coaching and executive training. Includes testimonials and events.
http://www.exectrainer.com/

Rapid Results
Offers training covering customer service, sales, leadership, telephone skills.
http://www.rapid-results.com/

Service Quality Institute
Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
http://www.customer-service.com/

Service Strategies
Provides industry standard certification, training and consulting solutions for customer service and support.
http://www.servicestrategies.com/

Signature Worldwide
Offers customer service and sales skill training programs. Events calendar, and newsletter.
http://www.signatureworldwide.com/

1stCo Business Development
Custom training solutions in customer service.
http://www.1stco.com/

Sterling Consulting Group, Inc.
Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
http://www.quality-service.com/

SunShower Learning
Video-based training program to inspire positive attitudes in front-line customer service employees.
http://www.smile-video.com/

Telephone Doctor
Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
http://www.telephonedoctor.com/

Thank You Very Much, Inc.
Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats.
http://www.thankyouverymuchinc.com/

Tooty Inc.
Customer service and sales strategy evaluating, developing, training and monitoring.
http://www.tootyinc.com/

Total Performance Limited
Offers customer service and sales training for retail businesses and direct sales forces. Free monthly newsletter, public seminars and list of events.
http://www.totalperformance.ca/

The WOW Class
Client service training programs.
http://www.thewowclass.com